กังนัมคลินิกเวชกรรม สาขาซีคอนบางแค

I booked an appointment for laser treatment by calling to inquire about available slots. I didn't mind if there weren't any, but the tone of the employee named Pia—immediately saying there were no available slots, and then another employee chimed in saying there were still slots available, was as if they didn't want me to come in. When I arrived, I registered on a customer history form without any prior notification about what to fill out. The way they spoke was as if they were angry at someone and then provided service. Their facial expression, eye contact, and tone were completely unsuitable for customer service. Perhaps they saw that I only had one session left in my treatment and wasn't planning to renew. The atmosphere in the clinic was very uncomfortable.

— Atchara Pasavanung

The staff was terrible. They didn't even say hello when I walked in. This branch is the worst. They looked at customers with a condescending attitude. Is it funny? Just because I have money, I can walk in? Just because I wasn't dressed that way, they acted like that? I live next to the mall, should I wear a ball gown? The service at the Sanam branch is the best. This branch is unbearable.

— Yeyen(translated from th)

I had an appointment at 4:30 PM, but was told to wait another 20 minutes. It's past 5 PM and I still haven't been treated. The staff said it was the next person in line, but there's no such thing as a "next person" in line. The queue management is terrible. Calling to book an appointment at this branch is meaningless. If you make an appointment, be prepared to wait for an hour or more. Because of this, we decided not to proceed, as we had other appointments. That staff member immediately became more polite and offered a complimentary face mask, but that's insignificant compared to the time and effort it took to get here. I'm extremely disappointed. This is a well-known clinic, and I didn't expect their management system to be like this. (I have the staff member's name if you want to improve.)

— Anisara W(translated from th)

Terrible... I booked an appointment for a pen injection at 2:30 PM, but also wanted to try out underarm laser hair removal. When I said I wanted to try it first, since I hadn't purchased it in advance, the staff's expression changed completely. They said I had to wait for the doctor to come and do the injection. In the end, I waited for 2 hours with no one calling. They only called me when I got home. It's ridiculous. They just let the customer wait for 2 hours.

— Potter PS(translated from th)

Impressive, good service, lovely staff.

— Patchara Inchaloem(translated from th)